Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Please call us at 1-800-283-4418 for a quote on shipping to destinations outside the continental 48 United States.

Please also note that the shipping rates for many items we sell are based on the invoice total. If you require a very small light weight item please call us at 1-800-283-4418 to determine if a cheaper method might be used for shipping.

Finally, a number of fragile (bottles, glass carboys) and/or very heavy (50 and 55 pound sacks of grain) items are listed as "catalog only" and not available to be purchased on line.  You may indicate in the comment area that you'd like to have them added to your order in the case of in-store pick up orders.  You may also request a quote on shipping any of those items by calling us at 1-800-283-4418 or by contacting us through the site.  Please note, while we try to pack glass items to arrive intact, there is no guarantee on breakage when those items are shipped.